Terms of service
Terms of Service — Lourio
Last updated: 23 September 2026
OVERVIEW
Welcome to Lourio. The terms "we", "us" and "our" refer to Pawzpy International Limited (Business Registration Number 79905841), a company registered in Hong Kong, which operates the Lourio brand.
We operate this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a shopping experience (the "Services"). Lourio is powered by Shopify, which enables us to provide the Services to you.
The rules and conditions set out below, together with the policies referred to herein (these "Terms of Service" or "Terms"), describe your rights and obligations when you use the Services.
Please read these Terms of Service carefully. They contain important information about your legal rights and cover areas such as disclaimers and limitation of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use our Services.
These Terms of Service govern your use of the website. Your purchase is governed by our Terms of Sale. In the event of a conflict between these Terms of Service and the Terms of Sale, the Terms of Sale prevail in all matters relating to your order, delivery, cancellation rights, returns and complaints about faulty goods.
SECTION 1 — ACCESS AND ACCOUNT
By accepting these Terms of Service, you confirm that you are at least 18 years old, or that you have the permission of a parent or guardian to use our Services.
To use the Services, including browsing our online store or purchasing any of our products, you agree to provide accurate and complete information about yourself when we ask for it, and to keep that information up to date.
You are solely responsible for maintaining the security of your account login details and for all activity on your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have done our best to provide an accurate representation of our products in our online store. Please note, however, that colours and appearance may differ from how they appear on your screen, depending on the device you use and its settings.
All product descriptions are subject to change. We reserve the right to discontinue any product at any time and to limit quantities per customer or by geographic area.
The Lourio is a pillow designed for sleeping comfort and side-sleeping support. It is not a medical device and is not intended to diagnose, treat, cure or prevent any disease or medical condition.
This section does not affect your rights under the Consumer Rights Act 2015. See Section 7 of our Terms of Sale.
SECTION 3 — ORDERS
Your purchases may be returned or exchanged in accordance with our Returns and Refund Policy and our Terms of Sale.
You confirm that your purchases are for your own personal or household use and not for commercial resale or export.
SECTION 4 — PRICES AND PAYMENT
Prices, discounts and promotions may change without prior notice. The price that applies to your order is the price shown at the time of ordering and stated in your order confirmation.
All prices are shown in pounds sterling (GBP). Prices do not include UK import VAT or customs duties, as products are shipped from our supplier outside the United Kingdom and you as the customer are the private importer. Customs duties, import VAT and other charges may apply and are payable by you directly to HMRC or the carrier. See Section 2 of our Terms of Sale.
Shipping costs are shown clearly at checkout before you complete your purchase.
We may from time to time offer promotions governed by separate terms. In the event of a conflict, the promotional terms apply.
You confirm that (i) the payment details you provide are true, accurate and complete, (ii) you are authorised to use the payment method you use, and (iii) you will pay the amounts you incur, including shipping and any applicable charges.
SECTION 5 — SHIPPING AND DELIVERY
All delivery times are estimates and cannot be guaranteed. Delivery may be delayed by the carrier, by customs processing or by other circumstances beyond our control.
Risk in the goods passes to you when you, or a person you have nominated, have taken physical possession of the goods. Where we have arranged the carrier, we bear the risk until that point. If the parcel does not arrive, or arrives damaged, contact us at lourioinfo@gmail.com and we will resolve it.
See our Shipping and Delivery Policy for delivery times and our Returns and Refund Policy for how damaged or missing deliveries are handled.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, text, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Pawzpy International Limited, its affiliates or licensors, and are protected by UK, international and other applicable copyright, trademark and intellectual property law.
These Terms permit you to use the Services only for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, republish, download, store or transmit any of the material in the Services without our prior written consent.
The names, logos, product names, designs and slogans of Lourio are trademarks of Pawzpy International Limited or its licensors. You may not use them without our written permission. Shopify's name, logo and trademarks belong to Shopify. All other names and trademarks in the Services belong to their respective owners.
All rights not expressly granted herein are reserved.
SECTION 7 — OPTIONAL TOOLS
You may have access to tools provided by third parties as part of the Services, which we neither monitor nor control.
Such tools are provided "as is" and "as available", without warranties of any kind. Use is at your own risk and you should familiarise yourself with and accept the terms of the relevant third-party provider.
New features that we launch through the Services are also subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites operated by third parties. We are not responsible for reviewing or evaluating the content or accuracy of such material. If you choose to leave the Services to visit them, you do so at your own risk.
Review the third party's terms carefully before carrying out any transaction there. Complaints or questions about third-party products and services should be directed to the third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Lourio is powered by Shopify, which enables us to provide the Services to you. All sales and purchases you make in our store are, however, made directly with Lourio. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sale between you and Lourio, including any damages, harm or losses arising from the purchase of products and services. You hereby expressly release Shopify and its affiliates from all claims, damages and liability arising out of or in connection with your purchases and transactions with Lourio.
SECTION 10 — PRIVACY POLICY
All personal data processed through the Services is subject to our Privacy Policy. Certain personal data may also be subject to Shopify's privacy policy. By using the Services, you confirm that you have read these.
As Shopify hosts the Services, Shopify collects and processes personal data about your access to and use of the Services. Information you submit to the Services may be transferred to and shared with Shopify and third parties that may be located in countries other than where you reside. See Sections 5 and 7 of our Privacy Policy.
SECTION 11 — REVIEWS AND FEEDBACK
If you submit ideas, suggestions, feedback, reviews or other content (collectively "Feedback"), you grant us a worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium, including for marketing purposes.
You confirm that (i) you own or have all necessary rights to your Feedback, (ii) you have disclosed any compensation you received in connection with your Feedback, and (iii) your Feedback complies with these Terms.
We are not obliged to treat your Feedback as confidential, to pay compensation for it, or to respond to it.
We may, but are not obliged to, remove Feedback that we consider to be unlawful, offensive, threatening, defamatory, obscene, misleading or otherwise objectionable, or that infringes any person's rights or these Terms of Service.
We do not publish fabricated reviews and we do not remove negative reviews solely because they are negative.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Information in the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, shipping costs, delivery times or availability.
We reserve the right to correct such errors and to change or update information, and to cancel an order where the price was obviously incorrect, even after you have placed your order. We will notify you and refund you in full in such cases.
SECTION 13 — PROHIBITED USES
You may only use the Services for lawful purposes. You may not, directly or indirectly, use the Services: (a) for any unlawful purpose; (b) in violation of any law or regulation; (c) to infringe our or others' intellectual property rights; (d) to harass, abuse, insult, harm, defame, intimidate or injure any of our employees or any other person; (e) to spread false or misleading information; (f) to send advertising, chain letters or spam; (g) to impersonate any other person or entity; or (h) for any conduct that restricts others' use of the Services or that could harm us, Shopify or our users.
You also agree not to: (a) upload viruses or other malicious code; (b) reproduce, duplicate, copy, sell or exploit any part of the Services; (c) collect or track others' personal data; (d) engage in phishing, pharming or pretexting; (e) use robots, scraping, data collection tools, automated processes or AI tools to access the Services; or (f) circumvent security or access-restricting measures.
We reserve the right to suspend or terminate your account if you breach these Terms.
SECTION 14 — AGENTS
14.1 This section applies if you use, permit or cause the deployment of an Agent to access or interact with the Services. "Agent" means software or a service that takes autonomous or semi-autonomous actions for, or on the instruction of, a person or entity, without direct supervision.
14.2 No Agent may access or interact with the Services unless it identifies itself at all times in accordance with the requirements in 14.4. No Agent may access the Services if we have requested that it refrain from doing so.
14.3 We may restrict, including through technical measures, whether and how an Agent may access the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request originates from an Agent and state the Agent's name in the user agent string in the format "Agent/[agent name]"; (ii) not conceal that access is from an Agent, for example by mimicking human behaviour or circumventing robot filters; (iii) answer truthfully when asked whether the interaction is from a human; and (iv) not circumvent measures intended to block or control Agent access.
SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services at any time if you breach these Terms, or for other reasonable cause. You remain liable for all amounts due up to the date of termination. A termination does not affect your rights in respect of orders you have already placed.
The following sections survive termination: Intellectual Property, Reviews and Feedback, Termination, Disclaimer, Limitation of Liability, Severability, Entire Agreement, Governing Law, Privacy Policy and any other provisions that by their nature should survive.
SECTION 16 — DISCLAIMER
The information presented in the Services is made available for general information purposes. We do not guarantee that all such information is always complete or up to date.
To the extent permitted by law, the Services are provided "as is" and "as available". We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
This section does not limit your rights under mandatory consumer protection legislation. You retain your right to cancel, your rights under the Consumer Rights Act 2015 and your other rights as a consumer resident in the United Kingdom, regardless of the above. See our Terms of Sale.
SECTION 17 — LIMITATION OF LIABILITY
To the extent permitted by law, we are not liable for indirect losses, consequential losses, loss of profit, loss of revenue, loss of savings or loss of data arising from your use of the Services or any product.
This section does not apply:
- in cases of wilful misconduct or gross negligence on our part,
- in cases of personal injury or death,
- under product liability law, or
- where mandatory consumer protection legislation provides you with stronger protection.
Nothing in these Terms limits liability that cannot be limited by law.
SECTION 18 — INDEMNIFICATION
If you use the Services in breach of these Terms, in breach of law, or in a way that infringes a third party's rights, you are liable for the damage it causes us.
This provision does not apply to the extent that mandatory consumer protection legislation prevents it, and it does not cover claims arising from our own conduct.
SECTION 19 — SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision shall nevertheless be enforced to the extent permitted by law, the unenforceable part shall be deemed severed, and the validity of the remaining provisions shall not be affected.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right in these Terms of Service does not constitute a waiver of that right.
These Terms of Service, together with our Terms of Sale, our Returns and Refund Policy, our Shipping and Delivery Policy and our Privacy Policy, constitute the entire agreement between you and us regarding your use of the Services, and supersede all prior agreements and communications on the same subject.
Any ambiguity in the interpretation of these Terms of Service shall not be construed to your disadvantage as a consumer.
SECTION 21 — ASSIGNMENT
You may not assign this agreement or your rights and obligations under these Terms without our prior written consent. We may assign these Terms and our rights and obligations, provided that your protection as a consumer is not diminished.
SECTION 22 — GOVERNING LAW AND DISPUTES
These Terms of Service are governed by the laws of England and Wales.
Even though Pawzpy International Limited is registered in Hong Kong, as a consumer resident in the United Kingdom you retain the protection afforded by mandatory UK consumer law.
If we are unable to resolve a dispute together, you may refer the matter to an approved alternative dispute resolution (ADR) provider. We are not currently required to use an ADR provider, but we will consider participating if approached.
SECTION 23 — HEADINGS
The headings in this agreement are for convenience only and do not affect the interpretation of these Terms.
SECTION 24 — CHANGES TO THESE TERMS OF SERVICE
You will always find the latest version of the Terms of Service on this page.
We reserve the right to update or replace parts of these Terms of Service by posting changes on our website. We will notify you of material changes in accordance with applicable law, and such changes take effect on the date stated in the notice. Changes do not apply retroactively to orders you have already placed.
SECTION 25 — CONTACT
Questions about these Terms of Service should be sent to lourioinfo@gmail.com.
Pawzpy International Limited (Business Registration Number 79905841) Unit 308, 3/F, Chevalier House 45-51 Chatham Road South Tsim Sha Tsui Hong Kong